To schedule this service you must contact Zyxel Technical Support at least one business day prior. You will be assisted by a senior engineer to help resolve your technical difficulties. Zyxel provides affordable appointment-based support for $150 per hour. (Press Option 5 for Technical Support) By Email: Fee-based support (provided during off hours): If you are planning to install or troubleshot a complex application outside of free support hours, this option is for you. Or customer can contact Zyxel support team via email 24/7. Remote access for Zyxel engineers to log into the hardware, if required.įree phone technical support is provided during Monday to Friday, 8am to 5pm pacific standard time.Current network topology (not required but highly recommended to help expedite the troubleshooting process).Appropriate configuration, log, and/or debug data.Prior to contacting Zyxel technical support, you should have the following information available: Free phone technical support for products under warranty.Web based support: You may find the answer you need in the following online resources:.Below, please find a list of additional services that may be available to you: For a list of Zyxel support centers in your region please click here. If you purchased the Zyxel product outside of North America, please contact that region's office for support. Support options: Zyxel offers a range of support options to meet your needs. In addition, Zyxel products include two (2) years hardware warranty that extends our free phone technical support services to further reduce your cost of ownership. Affordable fee-based prescheduled technical support is also available anytime to enable you to complete mission critical tasks. Pacific Time) are free of charge until the product's warranty has expired. Phone technical support requests placed during normal business hours (8 a.m. Zyxel provides free Web-based customer support and firmware renewal.
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